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TerraNet has established its Network Operations Center (NOC) to increase
Internet network support and to provide corporate clients with the most reliable
and value-added corporate solutions.
TerraNet’s NOC is a high-tech monitoring center equipped with powerful
hardware and software tools and managed by dedicated support engineers.
Operating 24 hours a day, 7 days a week, the NOC is designed to monitor,
identify and solve any kind of encountered network irregularity. The NOC is well
positioned to serve our growing community of corporate customers and our
growing network for years to come.
The NOC provides the following quality benefits and capabilities:.
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Monitoring all backbone links and network devices. |
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Ensuring continuous operation of servers
and services. |
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Providing quality support for corporate
customers. |
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Troubleshooting of all network and system
related problems |
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Opening tickets to track and document
resolution of problems. |
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24 hours a day, 7 days a week supervised
operation by highly |
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skilled network and system engineers. |
The NOC is fully equipped with sophisticated network management, monitoring
and analysis tools.
The NOC is at the service of all corporate clients and answers all their calls,
questions and inquiries.
All problems will be recorded and immediately solved by the center’s engineers.
The corporate customer will be assigned a ticket number in order to follow-up
on his request, in case it could not be resolved immediately.
The NOC engineers are properly trained to proactively monitor and troubleshoot
any kind of network related problem. Thus, the NOC provides assistance
related to dedicated connections, mail, DNS, proxy and other network services.
The NOC engineers are also in charge of handling Web Hosting and Domain
Name related problems.
For further information about the NOC or on how to become a TerraNet corporate client
call TerraNet corporate sales dept. at: 01-577 511
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